Refund policy


Shipping & Returns Policy



Irons and Ash Services LLC



Order Cancellation



  • A 20% order cancellation fee applies to all orders placed with Irons and Ash Services LLC.
  • Custom orders that have already entered production may be subject to a higher cancellation fee, depending on the stage of completion.
  • Cancellation fees will be deducted from any refund amount due.
  • Finished custom items are non-refundable and will still be shipped, even if a cancellation request is made.
  • Orders may be canceled at any time unless the item has been completed or has already shipped.
  • Once an item is completed or shipped, it will be classified as a return (see Return Policy below).
  • No refunds will be issued on finished custom items.






Shipping Your Order



  • Irons and Ash Services LLC strives to ship orders as quickly as possible. Due to the custom nature of many products, production time is required prior to shipment.
  • Most products display an estimated lead time on the product page.
    • This timeframe represents when the item is expected to leave our shop, not when it will be delivered.
    • Lead times are estimates and not guaranteed.

  • Items without customization, engraving, or leather patches typically ship faster.
  • Orders ship via USPS or UPS, based on the shipping method selected during checkout.
  • Selecting expedited shipping does not shorten production time.
    • We do not offer rush production services.
    • Items will still be produced within the estimated timeframe shown on the product page.

  • Delivery times are controlled by the shipping carrier and are not guaranteed.
  • Orders containing multiple items may require additional production time.
  • If an order will be significantly delayed, we will contact you directly.






Return & Refund Policy




Custom Items (Final Sale)



  • ALL CUSTOM ITEMS ARE FINAL SALE.
  • Custom items are non-returnable, non-exchangeable, and non-refundable.
  • This includes, but is not limited to:
    • Custom Fire Department Hats
    • Fire Shield Hats
    • Helmet Shields
    • Any product requiring customer input, including:
      • Custom text
      • Thread color selections
      • Uploaded files or artwork


  • Finished custom items are not eligible for refunds and will still be shipped.
  • If a custom item arrives with an issue, contact Irons and Ash Services LLC immediately.






Returns (Non-Custom Items Only)



  • Customers have 10 calendar days from the delivery date to contact Irons and Ash Services LLC regarding a return or order error.
  • Customer-caused errors (incorrect size, incorrect information provided, etc.) are not eligible for replacement, refund, or remake.
  • Errors made by Irons and Ash Services LLC must be reported within 10 calendar days of delivery.
  • To qualify for a return:
    • Items must be unused and in original condition
    • Items must be returned in original packaging
    • Proof of purchase is required

  • A restocking fee applies to all approved returns.
  • Customers are responsible for return shipping costs.






Refunds



  • Once a return is received and inspected, customers will be notified of the refund status.
  • Approved refunds will be issued to the original method of payment.
  • Refund processing time depends on your payment provider.
  • Original shipping charges, taxes, and duties are non-refundable.
  • Finished custom items are not eligible for refunds.






Shipping Your Return



  • Customers are responsible for all return shipping costs.
  • Shipping charges are non-refundable.
  • For return instructions or questions, contact Irons and Ash Services LLC directly.